Aviation Experience Specialist (AES)

Company: Inflight Aviation
Location: Eden Prairie, MN

Job Summary:

We are seeking a skilled and enthusiastic Aviation Experience Specialist to join our team at Inflight Aviation. As an Aviation Experience Specialist, you will be responsible for delivering exceptional customer service and creating memorable experiences for our clients. Your expertise in aviation and passion for providing outstanding service will contribute to the success of our FBO operations.

Responsibilities:

  • Provide exceptional customer service to clients, including pilots, crew members, and passengers, ensuring their needs are met and exceeded
  • Greet and welcome clients upon arrival, assist with luggage handling, and coordinate ground transportation as required
  • Coordinate and communicate with various departments to ensure seamless service delivery, including fueling, maintenance, catering, and concierge services
  • Assist with aircraft marshaling and parking, ensuring safety protocols are followed
  • Provide accurate and up-to-date information on airport facilities, local attractions, and amenities to enhance clients’ overall experience
  • Handle client inquiries, concerns, and complaints promptly and professionally, striving for resolution and client satisfaction
  • Conduct facility tours for clients and provide detailed information on FBO and Flight Training services
  • Maintain a clean and organized lobby and lounge area, ensuring a welcoming environment for clients
  • Stay updated on industry trends, regulations, and best practices to provide informed assistance to clients

Qualifications:

  • High school diploma or equivalent; additional education in aviation or customer service is a plus.
  • Previous experience in the aviation industry, preferably in an FBO or airport environment.
  • Exceptional customer service skills with a genuine passion for delivering outstanding experiences.
  • Strong knowledge of aviation operations, including aircraft handling, ramp procedures, and safety protocols.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of clients and team members.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Proficient computer skills and familiarity with aviation software and systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.
  • Valid driver’s license with a clean driving record.
  • Physical stamina and the ability to lift heavy objects (up to 50 lbs).

How to Apply:

To apply for the position of Aviation Experience Specialist, please submit the following documents to fly@inflightaviation.com:

  1. Updated resume detailing your relevant experience and qualifications.
  2. A cover letter expressing your interest in the role and why you believe you would be a great fit for our team.
  3. Any relevant certifications or licenses you possess (e.g., aviation certifications, customer service training).
  4. Contact information for at least two professional references.
  5. Please complete this Predictive Index behavioral assessment.

Please ensure that the subject line of your email or envelope reads: “Aviation Experience Specialist Application – [Your Name]”. We will review all applications and contact qualified candidates for further assessment and interviews.

Note:

Only candidates selected for an interview will be contacted. Thank you for considering Inflight Aviation as your potential employer. We look forward to reviewing your application.